What is Emotional Intelligence? Emotional intelligence refers to a person’s abilities and awareness of personal and interpersonal emotions, communication, and relationships. Source In other words, it’s a social science word applied to how well people do in relationships with others, and how well they understand and manage emotions. It’s a term that was coined in the 1995 book by Daniel Goleman, Emotional Intelligence. The book is regularly updated and remains a popular reference for this kind of work. One source describes the 4 key areas of Emotional Intelligence in this way: Self-awareness Recognizing your own emotional state and the effect your emotions are having on you Self-management Using what you know about your emotional […]