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In high-stress workplaces such as service industries, AI interventions can play a significant role in supporting employees’ work. AI-driven scheduling systems allow employers to create fair staffing processes, while AI-enabled tools take over repetitive job functions to free employees for more creative work. Wearable devices monitor employees’ levels of stress, and buildings outfitted with smart technology adjust environmental factors to make workers more comfortable. But ethical considerations arise because AI systems collect and analyze workers’ personal data. Employers must maintain a balance between efficiency and privacy. In the bustling corridors of hospitals and the fast-paced environment of hotels and restaurants, the quality of service delivered often depends on one crucial […]
